Emergency Communications Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Duncan (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Duncan, MS seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document critical details for responders. Roles involve working in a high-pressure environment with thorough training and potential rotating shifts.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Background checks and certification timelines apply.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Duncan, MS seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document critical details for responders. Roles involve working in a high-pressure environment with thorough training and potential rotating shifts.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Background checks and certification timelines apply.