Emergency Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Cruger (MS); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Cruger, MS is seeking 911 Call Taker opportunities. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for coordinating response.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with potential eligibility for benefits depending on the hiring agency and appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Cruger, MS is seeking 911 Call Taker opportunities. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for coordinating response.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with potential eligibility for benefits depending on the hiring agency and appointment type.