Emergency Call Taker & Dispatcher — 24/7 Shifts

Regional 911 Intake Solutions; Okabena (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Okabena, MN. You will handle emergency and nonemergency lines, verify locations and caller data, and enter details into dispatch systems to support rapid response.

The role requires strong listening and typing skills, the ability to follow structured protocols, and clear communication, with opportunities across rotating shifts and comprehensive training.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or call-center experience is helpful.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Okabena, MN. You will handle emergency and nonemergency lines, verify locations and caller data, and enter details into dispatch systems to support rapid response.

The role requires strong listening and typing skills, the ability to follow structured protocols, and clear communication, with opportunities across rotating shifts and comprehensive training.