Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Cleveland (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions in Cleveland, MN seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document calls for responders. The role requires keen listening, precise typing, and clear communication, with training provided for procedures and safety protocols.

Successful candidates will follow established scripts, use approved software, and coordinate with dispatch teams to ensure rapid, accurate incident reporting and effective response

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Questioning techniques

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Cleveland, MN seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document calls for responders. The role requires keen listening, precise typing, and clear communication, with training provided for procedures and safety protocols.

Successful candidates will follow established scripts, use approved software, and coordinate with dispatch teams to ensure rapid, accurate incident reporting and effective response