911 Call Taker (24/7 Emergency Communications)

Regional 911 Intake Solutions; Alvarado (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Alvarado, MN is seeking 911 Call Takers to answer emergency lines, verify incident locations, and document details for responders. Call takers may train for dispatch and rotate shifts, with overtime potential.

Applicants should have a high school diploma; strong listening and typing skills with clear verbal communication are essential. Training and background checks are required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Alvarado, MN is seeking 911 Call Takers to answer emergency lines, verify incident locations, and document details for responders. Call takers may train for dispatch and rotate shifts, with overtime potential.

Applicants should have a high school diploma; strong listening and typing skills with clear verbal communication are essential. Training and background checks are required.