Emergency Call Taker - 24/7 Dispatch

Regional 911 Intake Solutions; Hope (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Hope, MN. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

Ideal candidates have strong listening skills, clear verbal communication, and accurate typing. Training and certification provide pre-arrival guidance and access to approved language-access resources.

Qualifications

• Strong listening comprehension and ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Hope, MN. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

Ideal candidates have strong listening skills, clear verbal communication, and accurate typing. Training and certification provide pre-arrival guidance and access to approved language-access resources.