Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Plainview (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Plainview, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with professionalism and calm under pressure. You will gather essential information, confirm locations, and document details for responders.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and designated nonemergency calls.
• Confirm incident location and caller details for accuracy.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the dispatch function.
• Provide approved pre-arrival instructions only after training.

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Plainview, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with professionalism and calm under pressure. You will gather essential information, confirm locations, and document details for responders.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.