Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Mustang (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Mustang, OK. The role involves handling emergency and nonemergency lines, confirming locations, gathering caller information, and entering data into dispatch software.

You will coordinate with responders and follow structured procedures to ensure safety and accuracy. Ideal candidates have a high school diploma or equivalent, with strong listening and typing skills, and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent required; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Mustang, OK. The role involves handling emergency and nonemergency lines, confirming locations, gathering caller information, and entering data into dispatch software.

You will coordinate with responders and follow structured procedures to ensure safety and accuracy. Ideal candidates have a high school diploma or equivalent, with strong listening and typing skills, and the ability to stay calm under pressure.