Emergency Call Taker & Dispatcher (24/7 Roles)

Regional 911 Intake Solutions; Sheridan (MO); Vor Ort; USD 30.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Sheridan, MO is seeking motivated 911 Call Takers to assist in emergency communications. Responsibilities include handling incoming calls, confirming locations, and entering data into dispatch software, with prompt forwarding of incidents to the proper team.

Successful candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifikationen

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Kenntnisse

Active listening

Typing speed

Verbal communication

Follow procedures

Ausbildung

High school diploma

Jobbeschreibung

Regional 911 Intake Solutions in Sheridan, MO is seeking motivated 911 Call Takers to assist in emergency communications. Responsibilities include handling incoming calls, confirming locations, and entering data into dispatch software, with prompt forwarding of incidents to the proper team.

Successful candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication.