Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Jennings (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Jennings, OK seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details using approved systems.

The role requires listening, accurate typing, and clear communication under stress. Training, certifications, and compliance with privacy rules are provided, with shift work common.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training.

Skills

Typing

Active listening

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Jennings, OK seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details using approved systems.

The role requires listening, accurate typing, and clear communication under stress. Training, certifications, and compliance with privacy rules are provided, with shift work common.