Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Ketchum (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Oklahoma. Duties include taking emergency calls, confirming locations, and entering data into dispatch systems with accuracy. Training is provided for required certifications and procedures.

Candidates should have strong listening, typing, and communication skills, with a willingness to work rotating shifts. Prior customer service or public safety exposure is helpful.

Qualifications

• High school diploma or equivalent is typically required.
• Strong listening, typing, and clear verbal communication are essential.
• Experience in customer service or public safety is a plus, but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to judge urgency.
• Enter details into dispatch software accurately.
• Forward incident info promptly to dispatch.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Verbal communication

Typing speed

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Oklahoma. Duties include taking emergency calls, confirming locations, and entering data into dispatch systems with accuracy. Training is provided for required certifications and procedures.

Candidates should have strong listening, typing, and communication skills, with a willingness to work rotating shifts. Prior customer service or public safety exposure is helpful.