Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Hunter (OK); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Hunter, OK. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Training leads to certifications and ongoing performance evaluations. Call-taker duties include accurate data entry, following structured procedures, and providing pre-arrival instructions within training.

Qualifications

• A high school diploma or equivalent is commonly required.
• Previous customer service or call-center experience is helpful.
• Disqualifications and assessments are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Hunter, OK. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Training leads to certifications and ongoing performance evaluations. Call-taker duties include accurate data entry, following structured procedures, and providing pre-arrival instructions within training.