Emergency Dispatch Specialist — 911 Call Taker (24/7)

Regional 911 Intake Solutions; Clinton (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Clinton, OK seeks a Call Taker to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role supports rapid information flow to dispatch teams and ensures caller privacy and safety instructions are followed.

Applicants should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are required, with rotating shifts and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful, some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Clinton, OK seeks a Call Taker to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role supports rapid information flow to dispatch teams and ensures caller privacy and safety instructions are followed.

Applicants should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are required, with rotating shifts and