24/7 Emergency Call Taker

Public Safety Dispatch Network; Collinsville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Collinsville, AL is seeking 911 Call Takers to handle incoming emergency and non-emergency lines. You will verify locations, capture essential details, and input data into dispatch systems to support responders.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with customer service or dispatch experience helpful. Training/ certifications are provided; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or dispatch experience is helpful but not always required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and maintain calm communication.
• Confirm incident location and caller information.
• Enter accurate details into dispatch software and forward information promptly.
• Provide guidance to callers within training and certification requirements.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Collinsville, AL is seeking 911 Call Takers to handle incoming emergency and non-emergency lines. You will verify locations, capture essential details, and input data into dispatch systems to support responders.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with customer service or dispatch experience helpful. Training/ certifications are provided; shifts may include nights and weekends.