Emergency Call Taker - 24/7 Dispatch Support

Public Safety Dispatch Network; Bynum (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Bynum, AL seeks 911 Call Takers to support emergency communications. The role emphasizes listening, focused questioning, and documenting information for responders. Shifts may rotate, with overtime as needed, depending on staffing.

Responsibilities include taking calls, confirming locations, and inputting data into dispatch systems. A customer service background is valuable, and some vacancies accept applicants without prior dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or public safety experience is helpful, but vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Bynum, AL seeks 911 Call Takers to support emergency communications. The role emphasizes listening, focused questioning, and documenting information for responders. Shifts may rotate, with overtime as needed, depending on staffing.

Responsibilities include taking calls, confirming locations, and inputting data into dispatch systems. A customer service background is valuable, and some vacancies accept applicants without prior dispatch experience.