Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Douglas (AL); In loco; USD 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Douglas, Alabama to handle emergency and nonemergency calls, verify locations, and document critical information. The role requires strong listening, precise typing, and calm, clear communication under pressure.

Responsibilities include using dispatch software, relaying details to appropriate units, and following procedures with mandated training and certifications. Benefits and scheduling may vary by employer.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication required.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Customer service

Typing speed

Active listening

Dispatch software

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Douglas, Alabama to handle emergency and nonemergency calls, verify locations, and document critical information. The role requires strong listening, precise typing, and calm, clear communication under pressure.

Responsibilities include using dispatch software, relaying details to appropriate units, and following procedures with mandated training and certifications. Benefits and scheduling may vary by employer.