Emergency Call Taker: 24/7 Dispatch & Critical Support

Public Safety Dispatch Network; Centreville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Centreville, AL is seeking 911 Call Takers to be the first line of contact for emergencies. You will gather essential information, verify locations, and document details for responders.

Training and certifications will be provided as part of the role. Successful candidates will have strong listening and typing skills, clear communication, and the ability to follow structured procedures in a high-pressure environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and communication skills preferred.
• Ability to follow structured procedures in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Centreville, AL is seeking 911 Call Takers to be the first line of contact for emergencies. You will gather essential information, verify locations, and document details for responders.

Training and certifications will be provided as part of the role. Successful candidates will have strong listening and typing skills, clear communication, and the ability to follow structured procedures in a high-pressure environment.