Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Bernie (MO); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

Regional 911 Intake Solutions in Bernie, MO is seeking 911 Call Taker opportunities to handle emergency and non-emergency calls with precise questioning and documentation. The role requires attention to location, caller information, and accurate data entry into dispatch systems, with strict adherence to procedures and training.

Applicants should have a high school diploma or equivalent, with customer service experience often beneficial.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Some vacancies accept applicants without dispatch experience; customer service or related experience may be helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Clear verbal communication

Typing

Following procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions in Bernie, MO is seeking 911 Call Taker opportunities to handle emergency and non-emergency calls with precise questioning and documentation. The role requires attention to location, caller information, and accurate data entry into dispatch systems, with strict adherence to procedures and training.

Applicants should have a high school diploma or equivalent, with customer service experience often beneficial.