Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Huntley (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Huntley, WY is seeking 911 Call Takers to support emergency communications operations. You will answer calls, verify locations, and document details for dispatch coordination.

Roles may require 24/7 shifts, including nights and weekends. A high school diploma is typically required, and prior customer service or public safety experience is helpful. Training and certifications are provided.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or public safety may help but is not always necessary.
• Strong listening comprehension and accurate typing are valued.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Huntley, WY is seeking 911 Call Takers to support emergency communications operations. You will answer calls, verify locations, and document details for dispatch coordination.

Roles may require 24/7 shifts, including nights and weekends. A high school diploma is typically required, and prior customer service or public safety experience is helpful. Training and certifications are provided.