Emergency Communications Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Peace Valley (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Peace Valley, MO, seeks a 911 Call Taker to support emergency communications. You will handle calls, verify locations and caller details, and route information to dispatch using approved software and procedures.

Excellent listening, typing accuracy, and clear verbal communication are essential. Prior customer service or public safety experience helps; training and certifications are provided for 24/7 operations.

Qualifications

• Requires a high school diploma or equivalent; customer service or call-center experience is helpful.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Verify incident location and caller information accurately.
• Identify urgency using approved questions and enter data into dispatch software.
• Relay information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training guidelines.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Peace Valley, MO, seeks a 911 Call Taker to support emergency communications. You will handle calls, verify locations and caller details, and route information to dispatch using approved software and procedures.

Excellent listening, typing accuracy, and clear verbal communication are essential. Prior customer service or public safety experience helps; training and certifications are provided for 24/7 operations.