Emergency 911 Call Taker – 24/7 Shifts & Training

Regional 911 Intake Solutions; Odessa (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Odessa, MO is seeking qualified 911 Call Takers to join a fast-paced public safety environment. You will answer emergency and nonemergency calls, verify location and callback details, and document information for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Clear communication

Accurate typing

Follow procedures

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Odessa, MO is seeking qualified 911 Call Takers to join a fast-paced public safety environment. You will answer emergency and nonemergency calls, verify location and callback details, and document information for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though some vacancies accept applicants without dispatch experience.