Emergency Call Taker & Dispatcher - 24/7

National Public Safety Careers; Salem (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Retirement contributions

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Salem, MA. The role involves answering emergency and nonemergency lines, verifying locations, and recording information in dispatch systems.

Training and certification support are provided as part of the position. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Accurate typing and ability to follow structured procedures.
• Experience in customer service preferred but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instruction within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Salem, MA. The role involves answering emergency and nonemergency lines, verifying locations, and recording information in dispatch systems.

Training and certification support are provided as part of the position. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.