911 Call Taker - Frontline Public Safety Dispatcher

National Public Safety Careers; Townsend (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Townsend, MA. The role involves taking emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to support responders.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with varying shifts and scheduling expectations.

Qualifications

• High school diploma or equivalent required or accepted by vacancy.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Townsend, MA. The role involves taking emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to support responders.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with varying shifts and scheduling expectations.