911 Call Taker — Be First on the Scene (24/7 Shifts)

National Public Safety Careers; South Harwich (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in South Harwich, MA. You will handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

Successful applicants will demonstrate strong listening skills, accurate typing, and clear verbal communication while following established procedures and completing required training and certifications.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and ability.
• Accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in South Harwich, MA. You will handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

Successful applicants will demonstrate strong listening skills, accurate typing, and clear verbal communication while following established procedures and completing required training and certifications.