Emergency Call Taker: 24/7 Public Safety Support

National Public Safety Careers; Portsmouth (NH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Derry, NH. Responsibilities include answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certifications are provided as part of the role.

Applicants with customer service or public safety exposure are preferred; some vacancies may accept applicants without dispatch experience. Expect rotating shifts and 24-hour operation as needed.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience is beneficial.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety awareness

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Derry, NH. Responsibilities include answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certifications are provided as part of the role.

Applicants with customer service or public safety exposure are preferred; some vacancies may accept applicants without dispatch experience. Expect rotating shifts and 24-hour operation as needed.