Emergency Call Taker (24/7 Dispatcher)

National Public Safety Careers; South Range (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in South Range, MI. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for responders.

Training and certification will be provided, with the possibility of rotating shifts to cover 24 hours as needed. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in South Range, MI. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for responders.

Training and certification will be provided, with the possibility of rotating shifts to cover 24 hours as needed. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.