24/7 911 Call Taker – Emergency Communications

National Public Safety Careers; Prides Crossing (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Prides Crossing, MA. The role involves handling emergency and non-emergency lines, confirming locations, and documenting information for dispatch teams.

Training and certifications will be completed as required by the hiring agency. Candidates should have at least a high school diploma or GED; prior customer service or public safety experience is helpful but not mandatory.

Qualifications

• Requires high school diploma or equivalent.
• Customer service experience helpful but not required.
• Ability to follow structured procedures and policies.
• Assessments and minimum scores set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing software accurately.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Maintain caller privacy and confidential information.
• Adapt to rotating shifts, nights, weekends, and overtime as needed.

Skills

Active listening

Verbal communication

Typing speed

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Prides Crossing, MA. The role involves handling emergency and non-emergency lines, confirming locations, and documenting information for dispatch teams.

Training and certifications will be completed as required by the hiring agency. Candidates should have at least a high school diploma or GED; prior customer service or public safety experience is helpful but not mandatory.