911 Call Taker & Dispatcher — 24/7 Public Safety

National Public Safety Careers; Brewster (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Brewster, MA. The role involves answering emergency and nonemergency lines, confirming locations and caller information, and documenting details for dispatch teams.

Applicants typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are required.

Qualifications

• Empathy in handling emergency calls
• Ability to follow scripted questions and procedures
• Strong multitasking under pressure

Responsibilities

• Answer incoming emergency and nonemergency calls
• Confirm incident location and caller details
• Enter information into call-processing software accurately
• Forward information to the appropriate dispatch function
• Provide pre-arrival instructions within training scope

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Brewster, MA. The role involves answering emergency and nonemergency lines, confirming locations and caller information, and documenting details for dispatch teams.

Applicants typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are required.