911 Call Taker: Calm, Precise Emergency Communicator

National Public Safety Careers; Salem (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for Nahant, MA. Duties include handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems. Training and certification are provided for authorized pre-arrival instructions.

Applicants should possess strong listening skills, accurate typing, and clear verbal communication. Some vacancies may value prior dispatch or public safety experience.

Qualifications

• Requires high school diploma or recognized equivalent.
• Customer service experience helpful; dispatch experience preferred but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for Nahant, MA. Duties include handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems. Training and certification are provided for authorized pre-arrival instructions.

Applicants should possess strong listening skills, accurate typing, and clear verbal communication. Some vacancies may value prior dispatch or public safety experience.