Emergency Call Taker - First-Responder Support

Regional 911 Intake Solutions; Plattsmouth (NE); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Plattsmouth, Nebraska. You will answer emergency lines, verify locations, collect caller information, and document details for dispatch. Training and certification are required to use approved procedures.

Candidates with strong listening, accurate typing, and clear verbal communication excel. Shift-work, 24/7 operations, and background checks are typical; health benefits and retirement contributions depend on the employer.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call-center experience helpful.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Plattsmouth, Nebraska. You will answer emergency lines, verify locations, collect caller information, and document details for dispatch. Training and certification are required to use approved procedures.

Candidates with strong listening, accurate typing, and clear verbal communication excel. Shift-work, 24/7 operations, and background checks are typical; health benefits and retirement contributions depend on the employer.