911 Call Taker — Emergency Communications (Rotating Shifts)

Regional 911 Intake Solutions; Riverdale (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Riverdale, Nebraska. The role involves responding to emergency calls, validating locations, and recording details for dispatch coordination.

Training and certifications are required, with potential eligibility for benefits based on appointment type and schedule. Typical duties include handling both emergency and nonemergency lines, following scripted questions, and ensuring accurate data entry into dispatch software.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Riverdale, Nebraska. The role involves responding to emergency calls, validating locations, and recording details for dispatch coordination.

Training and certifications are required, with potential eligibility for benefits based on appointment type and schedule. Typical duties include handling both emergency and nonemergency lines, following scripted questions, and ensuring accurate data entry into dispatch software.