Emergency Call Taker — 24/7 Critical Communications

Regional 911 Intake Solutions; Grand Island (FL); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Regional 911 Intake Solutions in Grand Island, FL seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. Training and certifications are required to perform duties effectively.

Applicants should have strong listening comprehension, accurate typing, and clear verbal communication. Background checks, background screening, and scheduled call-taking training are part of the process, with various shifts possible.

Qualifications

• Must have strong listening skills and accurate typing.
• Clear verbal communication required.
• Experience in customer service helpful but not required for all vacancies.

Responsabilités

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency.
• Enter details into call-processing software.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Connaissances

Active listening

Typing

Verbal communication

Customer service

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions in Grand Island, FL seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. Training and certifications are required to perform duties effectively.

Applicants should have strong listening comprehension, accurate typing, and clear verbal communication. Background checks, background screening, and scheduled call-taking training are part of the process, with various shifts possible.