24/7 911 Call Taker - Critical Public Safety Support

Public Safety Dispatch Network; Illinois; On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Keyesport, IL. This role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software to help coordinate emergency responses.

Applicants should meet basic education requirements, possess strong listening and typing skills, and be prepared to undergo training and certification processes.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Keyesport, IL. This role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software to help coordinate emergency responses.

Applicants should meet basic education requirements, possess strong listening and typing skills, and be prepared to undergo training and certification processes.