Emergency Call Taker: 24/7 Dispatch Support

Public Safety Dispatch Network; Maeystown (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Maeystown, IL seeks 911 Call Takers to handle priority emergency and nonemergency lines with careful questioning and precise data entry. You will verify incident details, document caller information, and coordinate with dispatch teams to guide responders efficiently.

Applicants should demonstrate strong listening, typing, and verbal communication skills, with the ability to follow established procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills required.
• Ability to follow structured procedures.
• Customer service or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural accuracy

Education

High school diploma or equivalent

Tools

Call-taking software

Job description

Public Safety Dispatch Network in Maeystown, IL seeks 911 Call Takers to handle priority emergency and nonemergency lines with careful questioning and precise data entry. You will verify incident details, document caller information, and coordinate with dispatch teams to guide responders efficiently.

Applicants should demonstrate strong listening, typing, and verbal communication skills, with the ability to follow established procedures.