911 Call Taker & Dispatcher — 24/7 Shifts

National Public Safety Careers; Chillicothe (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Chillicothe, Illinois. The role involves taking emergency and nonemergency calls, verifying incident details, and relaying information to dispatch teams.

Training is provided, with typical rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening comprehension is needed for accurate reporting.
• Accurate typing and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Chillicothe, Illinois. The role involves taking emergency and nonemergency calls, verifying incident details, and relaying information to dispatch teams.

Training is provided, with typical rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.