Emergency 911 Call Taker — 24/7 Critical Response

Public Safety Dispatch Network; Sheridan (WY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Sheridan, WY to perform essential call-taking duties in a public safety environment. You will verify caller information, gather critical details, and document data in dispatch software while coordinating with on-site teams.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear communication. Candidates may work shifts; training and performance evaluations are provided, with benefits dependent

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call center roles is helpful.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming calls from the public and nonemergency lines.
• Confirm location and callback information.
• Use approved questions to identify urgency and details.
• Enter information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and policy.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Sheridan, WY to perform essential call-taking duties in a public safety environment. You will verify caller information, gather critical details, and document data in dispatch software while coordinating with on-site teams.

The role requires a high school diploma or equivalent, strong listening and typing skills, and clear communication. Candidates may work shifts; training and performance evaluations are provided, with benefits dependent