Emergency 911 Call Taker - Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Pinedale (WY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Pinedale, WY seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, supporting responders with timely information.

Responsibilities include listening carefully, following scripts, and providing calm, clear communication under pressure. Training, certifications, and shift work may be required; benefits vary by employer.

Qualifications

• Strong listening comprehension and accurate data-entry skills.
• Ability to follow structured procedures in high-pressure situations.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training.
• Protect caller privacy and confidentiality.

Skills

Active listening

Typing speed

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Pinedale, WY seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software, supporting responders with timely information.

Responsibilities include listening carefully, following scripts, and providing calm, clear communication under pressure. Training, certifications, and shift work may be required; benefits vary by employer.