Emergency 911 Call Taker — 24/7 Shifts & Impact

Regional 911 Intake Solutions; Pavilion (FL); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Regional 911 Intake Solutions in Pavillion, WY seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document incident details accurately. Training and certification guide the appropriate use of pre-arrival instructions and language-access resources.

Call takers may work rotating shifts in a 24-hour operation, with background checks and assessments part of the process. Applicants should have a high school diploma or equivalent; dispatch or customer service

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service or dispatch experience may be helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Descrição da oferta de emprego

Regional 911 Intake Solutions in Pavillion, WY seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document incident details accurately. Training and certification guide the appropriate use of pre-arrival instructions and language-access resources.

Call takers may work rotating shifts in a 24-hour operation, with background checks and assessments part of the process. Applicants should have a high school diploma or equivalent; dispatch or customer service