911 Call Taker: Training, Benefits, 24/7 Shifts

Regional 911 Intake Solutions; Superior (WY); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Superior, WY to handle emergency and nonemergency lines, verify locations, and document critical information for responders. Training ensures proper use of scripts and software, with focus on accurate data entry and timely dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay composed during crises.

Qualifications

• Experience in customer service or call centers is a plus.
• Able to follow scripted questions and procedures accurately.
• Maintains calm and professional communication under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Customer service

Active listening

Typing speed

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Superior, WY to handle emergency and nonemergency lines, verify locations, and document critical information for responders. Training ensures proper use of scripts and software, with focus on accurate data entry and timely dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay composed during crises.