Emergency Call Taker (24/7 Public Safety)

Regional 911 Intake Solutions; Highwood (MT); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Regional 911 Intake Solutions in Highwood, MT is seeking qualified candidates for 911 Call Taker positions. You will answer emergency and non-emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Role requires strong listening skills, accurate typing, clear speech, and the ability to follow structured procedures. Training, certifications, and background checks are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Highwood, MT is seeking qualified candidates for 911 Call Taker positions. You will answer emergency and non-emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Role requires strong listening skills, accurate typing, clear speech, and the ability to follow structured procedures. Training, certifications, and background checks are part of the process.