Emergency Call Taker - 24/7 Dispatch Support

Regional 911 Intake Solutions; Advance (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Advance, NC seeks 911 Call Takers to handle incoming emergency lines and gather crucial information for dispatch teams. Training and certifications guide the pre‑arrival instructions and communications.

You may work shifting hours to cover 24/7 operations, depending on staffing needs. Applicants with customer service or public safety experience are preferred, but some postings accept those without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Advance, NC seeks 911 Call Takers to handle incoming emergency lines and gather crucial information for dispatch teams. Training and certifications guide the pre‑arrival instructions and communications.

You may work shifting hours to cover 24/7 operations, depending on staffing needs. Applicants with customer service or public safety experience are preferred, but some postings accept those without dispatch experience.