Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Village of Delevan (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Delevan, NY, seeks 911 Call Takers to promptly answer emergencies, verify locations, and document crucial details for responders. This role supports public safety by gathering precise information and guiding callers with calm, clear instructions.

You may train for dispatch, work rotating shifts, complete background checks, and obtain required certifications while upholding the highest standards of service.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always required.
• Ability to follow structured procedures and work under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Delevan, NY, seeks 911 Call Takers to promptly answer emergencies, verify locations, and document crucial details for responders. This role supports public safety by gathering precise information and guiding callers with calm, clear instructions.

You may train for dispatch, work rotating shifts, complete background checks, and obtain required certifications while upholding the highest standards of service.