Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Delphia (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Delphia, KY to handle emergency and nonemergency lines with calm, precise questioning and thorough documentation. The role includes working in a 24-hour environment with possible rotating shifts and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow established procedures. Training and certifications will be provided by the agency.

Qualifications

• Must have strong listening and comprehension skills.
• Accurate typing and data entry abilities are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and caller information.
• Use approved questions to determine nature and urgency of incidents.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function promptly.
• Provide guidance to callers within training limits.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Delphia, KY to handle emergency and nonemergency lines with calm, precise questioning and thorough documentation. The role includes working in a 24-hour environment with possible rotating shifts and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow established procedures. Training and certifications will be provided by the agency.