Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Delaware Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in the Delaware area to initiate the response process for emergency calls. Duties include asking focused questions, confirming locations, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication. Training, certification, and potential shift work are required for this role.

Qualifications

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and attention to detail are required.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in the Delaware area to initiate the response process for emergency calls. Duties include asking focused questions, confirming locations, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication. Training, certification, and potential shift work are required for this role.