Emergency Call Taker: 24/7 Dispatch Support

Regional 911 Intake Solutions; Freeburn (KY); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Freeburn, KY to handle emergency and nonemergency lines with calm, accurate questioning and precise data entry.

Roles involve training, possible rotating shifts, and adherence to procedures. A high school diploma or equivalent is commonly required; strong listening, typing, and clear verbal communication are essential.

Formación

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Typing accuracy

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Freeburn, KY to handle emergency and nonemergency lines with calm, accurate questioning and precise data entry.

Roles involve training, possible rotating shifts, and adherence to procedures. A high school diploma or equivalent is commonly required; strong listening, typing, and clear verbal communication are essential.