Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Ingram (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to field emergency and nonemergency lines in Ingram, KY. You will verify locations, capture accurate data, and relay information for rapid response teams.

The role emphasizes precise listening, typing, and clear communication throughout high-stress situations. Successful candidates typically have strong listening skills, meticulous data entry, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to field emergency and nonemergency lines in Ingram, KY. You will verify locations, capture accurate data, and relay information for rapid response teams.

The role emphasizes precise listening, typing, and clear communication throughout high-stress situations. Successful candidates typically have strong listening skills, meticulous data entry, and the ability to follow structured procedures.