Emergency Call Taker — Frontline Safety Support

Regional 911 Intake Solutions; Bethany Beach (DE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker for a Bethany Beach, DE assignment. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams. Training and certifications guide pre-arrival instructions.

Successful candidates will have a high school diploma and strong listening and typing skills, with the ability to work rotating schedules as needed in a public safety environment.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience preferred.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify urgency and type of incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Use language-access resources when needed.

Skills

Customer service

Public safety

Active listening

Typing speed

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker for a Bethany Beach, DE assignment. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams. Training and certifications guide pre-arrival instructions.

Successful candidates will have a high school diploma and strong listening and typing skills, with the ability to work rotating schedules as needed in a public safety environment.