911 Call Taker — 24/7 Emergency Support Agent

Public Safety Dispatch Network; Bridgeville (DE); Presencial; USD 34 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network in Bridgeville, Delaware, invites applications for 911 Call Taker positions. You will answer emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Training, background checks, and certifications are required. You may work rotating shifts, including nights, weekends, and holidays. This role requires strong listening, fast accurate typing, and clear communication.

Qualificações

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures during calls.

Responsabilidades

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency and details.
• Enter data into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers when appropriate.
• Utilize language-access and accessibility resources when needed.
• Exhibit compliance with training and certification requirements.

Conhecimentos

Active listening

Accurate typing

Clear verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Public Safety Dispatch Network in Bridgeville, Delaware, invites applications for 911 Call Taker positions. You will answer emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

Training, background checks, and certifications are required. You may work rotating shifts, including nights, weekends, and holidays. This role requires strong listening, fast accurate typing, and clear communication.