Emergency 911 Call Taker - 24/7 Dispatch Role

Regional 911 Intake Solutions; Millersville (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions in Millersville, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch teams.

Candidates typically need a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime, with training and potential certifications.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.
• Respect privacy and confidentiality of caller information.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Millersville, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch teams.

Candidates typically need a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime, with training and potential certifications.