Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Rochester (Beaver County); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Rochester, PA is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and input data into call-processing software to help coordinate response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with ability to follow structured procedures. Training and certifications may be provided as required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Rochester, PA is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and input data into call-processing software to help coordinate response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with ability to follow structured procedures. Training and certifications may be provided as required.